| 6. Do Duc Trung, Branislav Dudić, Hoang Xuan Thinh, Nguyen Chi Bao, Nguyen Hoai Son, Aleksandar Ašonja | 407-420 |
| SUPPLIER RANKING USING MULTIPLE CRITERIA DECISION-MAKING METHODS 10.24874/IJQR20.02-06 | |
| 7. Magdalena Niewczas-Dobrowolska | 421-434 |
| FOOD SAFETY ECONOMICS - THE INFLUENCE OF THE LACK OF FOOD SAFETY 10.24874/IJQR20.02-07 | |
| 8. Radoslav Vučurevi?ć, Zdravko Krivokapić, Brankica Čomić | 435-444 |
| PREDICTION THE MAXIMUM HEIGHT OF ROUGHNESS PROFILE AS A FUNCTION OF TOOL WEAR USING ARTIFICIAL NEURAL NETWORKS 10.24874/IJQR20.02-08 | |
| 9. Krzysztof Mielczarek, Stanisław Borkowski | 445-460 |
| THE IMPORTANCE OF QUALITY IN THE MISSION OF ENTERPRISES 10.24874/IJQR20.02-09 | |
| 10. Dariusz Firszt, Marek Jabłoński, Mariola Wiater | 461-476 |
| REMOTE WORK AND THE PERCEPTION OF THE MANAGEMENT SYSTEM - EXPERIENCES AND CHALLENGES OF A MUNICIPAL ENTERPRISE IN POLAND 10.24874/IJQR20.02-10 | |
| 12. Jan Trąbka | 491-508 |
| APPLICATION OF BUSINESS PROCESS MANAGEMENT AND ENTERPRISE CONTENT MANAGEMENT TECHNOLOGIES IN SUPPORTING QUALITY MANAGEMENT SYSTEMS - CASE STUDY 10.24874/IJQR20.02-12 | |
| 17. Drago Pupavac, Marija Ivaniš, Zlatko Šehanović | 579-592 |
| CITIZENS' SATISFACTION WITH MUNICIPAL HYGIENE IN RIJEKA AND POSSIBILITIES FOR IMPROVING MUNICIPAL MANAGEMENT 10.24874/IJQR20.02-17 | |