APPLICATION OF BUSINESS PROCESS MANAGEMENT AND ENTERPRISE CONTENT MANAGEMENT TECHNOLOGIES IN SUPPORTING QUALITY MANAGEMENT SYSTEMS - CASE STUDY
Jan Trąbka
Abstract: Extensive literature and numerous reports from business practices have shown how important the role of IT/IS is in implementing and maintaining quality management systems (QMS). The entire class of IT systems supporting quality assurance in enterprises is called quality management support systems (QMSS). The aim of this paper is to show the key role that business process management (BPM) and enterprise content management (ECM) technologies can play in modern QMSS. The article presents a case study of building QMSS based on an integrated BPM/ECM platform. The subject of the analysis is a large nationwide network of medical laboratories, possessing number of certified ISO quality systems. The analysis presents a several-year project of defining and implementing quality processes and building a digital repository of quality documents. The conclusion of the work is to show that the combination of BPM and ECM technologies can bring integration and flexibility to building quality processes and provide orchestrations of these processes.
Keywords: Quality management system, Quality management support system/software, Business process management, Enterprise content management
DOI: 10.24874/IJQR20.02-12
Recieved: 06.08.2025 Accepted: 23.02.2026 UDC:
Reads: 126 
