RESORTS AND RISKS: ENHANCING WORKER SAFETY AND HEALTH FOR HIGH-TOURISM AREAS IN PAHANG, MALAYSIA
Mohd Saiful Izwaan Saadon,
Dina Azleema Mohamed Nor,
Herna Ziana Ismail,
Mohd Rizal Ismail,
Wan Mariam Wan Abdullah
Abstract: This study aims to evaluate occupational hazard profiles and identify priority risk areas among workers across four operational departments namely Housekeeping, Kitchen, Engineering and Maintenance, and Front Office at two coastal resorts in Pahang, Malaysia. Despite existing legislative frameworks, enforcement and compliance among resort operators are still lacking. Using the HIRARC methodology, workplace hazards were identified and evaluated through direct field observations at both study sites. Results revealed physical, chemical, biological, mechanical, and psychosocial hazards across all departments. Kitchen operations recorded highest concentration of severe risks, caused by cut injuries, thermal burns, and machinery-related hazards. Housekeeping workers faced ergonomic strain and chemical exposure risks, while Engineering and Maintenance personnel were exposed to fall and electrical hazards. Both resorts share similar high-risk occupational conditions regardless of size and brand. Risk management strategies, enhanced safety training, and a proactive safety culture are essential to protect worker well-being and support coastal tourism development.
Keywords: Occupational Safety and Health, Hospitality Workers, HIRARC, Hazard Identification, Coastal Tourism
DOI: 10.24874/IJQR20.02-04
Recieved: 30.09.2025 Accepted: 23.04.2026 UDC:
Reads: 134 
