Authors: Eduardo G. Salgado, Elizabete Ribeiro Sanches da Silva, Carlos Eduardo Sanches da Silva, Carlos Henrique Pereira Mello

185-196

AN ANALYTIC HIERARCHY PROCESS ANALYSIS FOR SMALL AND MEDIUM-SIZED ENTERPRISES: PRIORITIZING THE PRACTICES OF TOTAL QUALITY MANAGEMENT IN BRAZIL

Authors: Zuzana Kapsdorferova, Maria Kadlecikova, Emilia Svitova

197-208

UTILIZATION OF QUALITY MANAGERIAL SYSTEMS IN BUSINESS ENTITIES IN THE SLOVAK REPUBLIC

Authors: Sabahudin Jasarevic, Safet Brdarevic, Mustafa Imamovic, Magdalena Diering

209-230

STANDPOINT OF THE TOP MANAGEMENT ABOUT THE EFFECTS OF INTRODUCED QUALITY SYSTEM AND CONTINUATION AF ACTIVITIES OF ITS IMPROVEMENT

Authors: Osmo Kauppila, Janne Harkonen, Seppo Vayrynen

231-242

INTEGRATED HSEQ MANAGEMENT SYSTEMS: DEVELOPMENTS AND TRENDS

Authors: Radoica Luburic, Milan Perovic, Rajko Sekulovic

243-250

QUALITY MANAGEMENT IN TERMS OF STRENGTHENING THE "THREE LINES OF DEFENCE" IN RISK MANAGEMENT - PROCESS APPROACH

Authors: Yerriswamy Wooluru, D.R. Swamy, P. Nagesh

251-264

ACCURACY ANALYSIS OF WRIGHT'S CAPABILITY INDEX "CS" AND MODELLING NON-NORMAL DATA USING STATISTICAL SOFTWARE-A COMPARATIVE STUDY

Authors: Marta Kadlubek, Janusz Grabara

265-278

CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY

Authors: Cristiano Fragassa

143-154

LIMITS IN APPLICATION OF INTERNATIONAL STANDARDS TO INNOVATIVE CERAMIC SOLUTIONS

Authors: Massimo Andretta, Floriana Coppola, Ana Pavlovic

299-308

APPLICATION OF THE QUALITY NORMS TO THE MONITORING AND THE PREVENTIVE CONSERVATION ANALYSIS OF THE CULTURAL HERITAGE

Authors: Nebojsa Pavlovic

309-322

AUTHENTIC LEADERSHIP IN EDUCATIONAL INSTITUTIONS

Authors: Galina Mozhaeva, Nina Aniskina, Polina Mozhaeva Renha, Galina Serbina

323-338

DEVELOPMENT OF VET QUALITY IN RUSSIA IN THE CONTEXT OF THE EUROPEAN MODEL OF EDUCATION QUALITY CQAF

Authors: Sergey Trapitsin, Olga Krokinskaya, Victor Timchenko

339-354

QUALITY ASSESSMENT IN HIGHER EDUCATION: ARE RUSSIAN UNIVERSITIES FOCUSED ON THE EDUCATIONAL NEEDS OF STUDENTS?