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1-14

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Authors: S. Karapetrovic

15-22

INTEGRATIVE AUGMENTATION OF STANDARDIZED MANAGEMENT SYSTEMS

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23-33

DETERMINATION OF QMS PRINCIPLE COEFFICIENTS OF SIGNIFICANCE IN ACHIEVING BUSINESS EXCELLENCE

Authors: M. Diaye, J.Jovanovic, Z.Krivokapic, S. Pekovic, A. Vujovic

35-41

DIFFICULTIES IN ISO 9001 IMPLEMENTATION IN MANUFACTURING AND SERVICE ORGANIZATIONS: EMPIRICAL EVIDENCE FROM SERBIA-MONTENEGRO

Authors: S. Spasos, A. Alexandris, G. Petropoulos, N. M. Vaxevanidis

43-50

IMPLEMENTATION OF EFQM MODEL IN A GREEK ENGINEERING HIGHER EDUCATION INSTITUTE: A FRAMEWORK AND A CASE STUDY

Authors: S. Zivojinovic, T. Petrovic, A. Stanimirovic

51-58

BALANCED SCORECARD AS AN ADVANCED MANAGEMENT CONCEPT WITHIN THE INTEGRATED QUALITY MANAGEMENT MODEL

Authors: J.Jovanovic, Z. Krivokapic

59-67

AHP IN IMPLEMENTATION OF BALANCED SCORECARD

Authors: T. Gvozdenovic, M. Miljanovic, A. Jegdic, Z. Crnogorcic

69-76

BODIES OF KNOWLEDGE IN PROJECT MANAGEMENT AND PROJECT QUALITY MANAGEMENT

Authors: A.Veljovic, P.Niksic, N.Gojgic

77-82

APPLICATION OF OLAP SYSTEM IN INFORMATION SUB-SYSTEM OF QMS INCOSISTENCY ANALYSIS