| Authors: Josef Scheuerlein, Helena Chládková, Klaus Bauer
| 551-572
|
| TRANSFORMATIONAL LEADERSHIP QUALITIES DURING THE FINANCIAL CRISIS - A CONTENT ANALYSIS OF CEOS LETTER TO SHAREHOLDERS
| |
| DOI: 10.18421/IJQR12.03-01 | |
| Authors: Marina Polyakova, Gennadiy Rubin, Gennadiy Gun, Yulia Danilova
| 573-592
|
| PRINCIPLES OF MATHEMATICAL MODELING THE CONSENSUS ACHIEVEMENT DURING THE DEVELOPMENT OF REGULATORY DOCUMENTS REQUIREMENTS FOR METAL PRODUCTS
| |
| DOI: 10.18421/IJQR12.03-02 | |
| Authors: Bashar Al-Majali, Mervat Almhirat
| 593-608
|
| THE ROLE OF EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) IN IMPROVING PUBLIC SECTOR EFFICIENCY AND IT'S IMPACTS ON CUSTOMER SATISFACTION EMPLOYEES RESULTS AND CORPORATE IMAGE
| |
| DOI: 10.18421/IJQR12.03-03 | |
| Authors: Ibrahim Badi, Mohamed Ballem, Ali Shetwan
| 609-624
|
| SITE SELECTION OF DESALINATION PLANT IN LIBYA BY USING COMBINATIVE DISTANCE-BASED ASSESSMENT (CODAS) METHOD
| |
| DOI: 10.18421/IJQR12.03-04 | |
| Authors: Ardeshir Bazrkar, Siavash Mirzaei Milani, Salar Alavi Nasab
| 625-638
|
| THE RELATIONSHIP BETWEEN MANAGEMENT COMMITMENT TO SERVICE QUALITY AND ORGANIZATIONAL OUTPUTS CONSIDERING THE MEDIATING ROLE OF EFFECTIVE PARTICIPATION OF EMPLOYEES IN BANKING SERVICES
| |
| DOI: 10.18421/IJQR12.03-05 | |
| Authors: Tigor Sitorus, Milawati Yustisia
| 639-654
|
| THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER TRUST TOWARD CUSTOMER LOYALTY: THE ROLE OF CUSTOMER SATISFACTION
| |
| DOI: 10.18421/IJQR12.03-06 | |
| Authors: Mohd Rizaimy Shaharudin, Siti Fairuza Hassam, Jamaludin Akbar, Nik Ramli Nik Abdul Rashid, Noor Fatihah Natashabih
Mohd Noor
| 655-676
|
| DETERMINANTS OF ISO 9001 QUALITY MANAGEMENT SYSTEM EFFECTIVENESS AMONGST ELECTRICAL AND ELECTRONICS MANUFACTURING FIRMS IN MALAYSIA
| |
| DOI: 10.18421/IJQR12.03-07 | |
| Authors: Alexander Zuñiga-Collazos, Marysol Castillo-Palacio, Raul Andrñs Tabarquino-Muñoz, Esperanza Collazos-Zuñiga
| 677-688
|
| PROCESS INNOVATIONS IN TOURIST COMPANIES
| |
| DOI: 10.18421/IJQR12.03-08 | |
| Authors: Todor Kundurzhiev, Yanka Prodanova,
Milena Yancheva-Stoicheva, Nevena Tsacheva, Lidia Hristova
| 689-702
|
| OWNERSHIP OF MEDICAL INSTITUTIONS IN BULGARIA - IMPACT ON THE QUALITY OF WORKING LIFE OF WORKERS
| |
| DOI: 10.18421/IJQR12.03-09 | |
| Authors: Carme Martínez-Costa, Júlia Pladevall Viladecans, Marta Mas-Machuca, Frederic Marimon
| 703-722
|
| BEHAVIORAL PROFILES OF CONSUMERS OF ONLINE TRAVEL AGENCIES
| |
| DOI: 10.18421/IJQR12.03-10 | |
| Authors: Tanja Radošević, Goran Bulatović, Ljiljana Bulatović
| 723-740
|
| QUALITY OF LIFE SHOWN IN CORRELATIONS BETWEEN SIGNIFICANT SOCIO-PERSONAL VALUES OF STUDENTS AND EMPLOYEES AND THEIR ATTITUDES TOWARDS CHANGE
| |
| DOI: 10.18421/IJQR12.03-11 | |
| Authors: Branko Vučijak, Mugdim Pašić, Jelena Jovanović, Altin Idrizi, Thaqi Xhevdet, Eldar Kurbanov, Hadis Bajrić, Edin Kadrić, Ranka Gojković
| 741-756
|
| PRACTICES IN ENTREPRENEURSHIP EDUCATION IN SOUTH EAST EUROPE AND RUSSIA
| |
| DOI: 10.18421/IJQR12.03-12 | |
| Authors: Michela Poli, Davide Cornolti, Silvia Pardini, Giorgio Iervasi
| 757-772
|
| HOW AND WHY TO IMPLEMENT A PERFORMANCE MANAGEMENT SYSTEM IN PUBLIC RESEARCH INSTITUTIONS: THE APPROACH AND THE EXPERIENCE OF A LARGE MULTIDISCIPLINARY ITALIAN CENTRE
| |
| DOI: 10.18421/IJQR12.03-13 | |
| Authors: Felipe Vannucchi de Camargo,
João Pedro Teixeira Peixoto de Queiroz,
Antonio Carlos de Figueiredo Silveira,
Tassio Fernando Pezzin Pin,
Judenor Marchioro,
Massimiliano Vaccari
| 773-788
|
| RETROSPECT OF THE INFLUENCE OF TRANSPORTATION IN THE DELIVERED QUALITY OF PALLETIZED PRODUCT
| |
| DOI: 10.18421/IJQR12.03-14 | |
