Authors: Slavko Arsovski

243-244

Editorial

Authors: Jasmina Dedić, Dragan Lazarević, Bogdan Nedić, Milan Mišić, Živče Šarkočević

245-260

DEVELOPMENT OF THE MATHEMATICAL MODEL FOR SURFACE TOPOGRAPHY QUALITY DETERMINATION AT THE END MILLING PROCESS

DOI: 10.18421/IJQR11.02-01

Authors: Zuhair A. Al-Hemyari, Abdullah M. Al-Sarmi

261-278

HEIS QUALITY IMPROVEMENT THROUGH STUDENTS AND ACADEMIC STAFF'S PERCEPTION: DATA ANALYSIS AND ROBUSTNESS OF THE RESULTS

DOI: 10.18421/IJQR11.02-02

Authors: Chijioke Nwachukwu, Helena Chladkova, Pavel Zufan

279-294

EMPIRICAL ASSESSMENT OF MICROFINANCE BANKS IN NIGERIA USING EFQM EXCELLENCE MODEL

DOI: 10.18421/IJQR11.02-03

Authors: Samson Oludapo, Fadzline Puteri, Jack Kie Cheng

295-314

DEVELOPMENT OF PERFORMANCE MODEL FOR QUALITY AND PROCESS IMPROVEMENT IN BUSINESS PROCESS SERVICE INDUSTRY

DOI: 10.18421/IJQR11.02-04

Authors: Miriam Jankalová, Lukáš Vartiak

315-330

IDENTIFICATION OF BASES FOR EVALUATION OF THE BUSINESS EXCELLENCE STATUS IN RELATION TO THE CSR CONCEPT

DOI: 10.18421/IJQR11.02-05

Authors: Amare Matebu Kassa

331-344

APPLICATION OF DECISION MAKING WITH UNCERTAINTY TECHNIQUES: A CASE OF PRODUCTION VOLUME OF MAIZE IN ETHIOPIA

DOI: 10.18421/IJQR11.02-06

Authors: Jigar Doshi, Darshak Desai

345-360

APPLICATION OF FAILURE MODE & EFFECT ANALYSIS (FMEA) FOR CONTINUOUS QUALITY IMPROVEMENT - MULTIPLE CASE STUDIES IN AUTOMOBILE SMES

DOI: 10.18421/IJQR11.02-07

Authors: Cristiano Fragassa

361-378

ENGINEERING DESIGN OPTIMIZATION OF HEEL TESTING EQUIPMENT IN THE EXPERIMENTAL VALIDATION OF SAFE WALKING

DOI: 10.18421/IJQR11.02-08

Authors: Elena Syrtsova, Olga Tokmakova, Irina Merkulova, Olga Sinitsyna

379-396

E-LEARNING SYSTEM DEVELOPMENT IN ACCORDANCE WITH THE REQUIREMENTS OF EFQUEL: VYATKA STATE UNIVERSITY EXPERIENCE

DOI: 10.18421/IJQR11.02-09

Authors: Arun Vijay Subbarayalu, Ahmed Al Kuwaiti

397-418

DEVELOPMENT OF A SIX SIGMA RATING SCALE FOR MEASURING THE QUALITY OF WORK LIFE OF TEACHING STAFF WORKING IN SAUDI UNIVERSITIES

DOI: 10.18421/IJQR11.02-10

Authors: Biljana Rondović, Julija Cerović, Tamara Đuričković, Boban Melović

419-436

THE IMPORTANCE OF OBSERVING THE DIFFERENCE IN WEBSITE EVALUATIONS OBTAINED FROM DIFFERENT PERSPECTIVES

DOI: 10.18421/IJQR11.02-11

Authors: Nguyen Thi Duc Nguyen, Nguyen Quoc Chinh

437-456

EXPLORING CRITICAL FACTORS FOR SUCCESSFULLY IMPLEMENTING LEAN MANUFACTURING AT MANUFACTURING COMPANIES IN VIETNAM

DOI: 10.18421/IJQR11.02-12

Authors: Bacel Mikhael Alasas, Sofia Ishkildina, Sergey Zvonov, Dmitriy Antipov, Natalia Ushanova, Elena Demidenko

457-468

EVALUATION OF THE QUALITY OF THE PROCESS BY MEASURING THE INDEX OF OPPORTUNITIES

DOI: 10.18421/IJQR11.02-13

Authors: Katarina Kanjevac Milovanović

469-486

IMPACT OF QUALITY AND SAFETY PRODUCT ON COMPETITIVENESS

DOI: 10.18421/IJQR11.02-14