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Volume 4 Number 2 Year - 2010
Number of articles: 8

1. Prasun Das, Shubhabrata Datta95-103
A STATISTICAL CONCEPT IN DETERMINATION OF THRESHOLD VALUE FOR FUTURE DIAGNOSIS IN MTS: AN ALTERNATIVE TO TAGUCHI?S LOSS FUNCTION APPROACH
2. Dauw-Song Zhu, Chih-Te Lin, Chung-Hung Tsai, Ji-Fu Wu105-116
A STUDY ON THE EVALUATION OF CUSTOMERS' SATISFACTION - THE PERSPECTIVE OF QUALITY
3. Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic117-124
TOP PRIORITI QMS PRINCIPLES FOR ACHIEVING BUSINESS EXCELLENCE
4. Filipa Fonseca, Sofia Pinto, Carlos Brito125-130
SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS
5. Boris Agarski, Igor Budak, Janko Hodolic, Djordje Vukelic131-137
MULTICRITERIA APPROACH FOR ASSESSMENT OF ENVIRONMENTAL QUALITY
6. Danijela Tadic, Slavko Arsovski, Miladin Stefanovic, Aleksandar Aleksic139-144
A FUZZY AHP AND TOPSIS FOR ELV DISMANTLING SELECTION
7. K.G. Durga Prasad, K. Venkata Subbaiah, K. Narayana Rao, C.V.R.S.Sastry146-154
PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS
8. Faisal Talib, Zillur Rahman, M.N. Qureshi155-168
PARETO ANALYSIS OF TOTAL QUALITY MANAGEMENT FACTORS CRITICAL TO SUCCESS FOR SERVICE INDUSTRIES