1. Prasun Das, Shubhabrata Datta | 95-103 |
A STATISTICAL CONCEPT IN DETERMINATION OF THRESHOLD VALUE FOR FUTURE DIAGNOSIS IN MTS: AN ALTERNATIVE TO TAGUCHI?S LOSS FUNCTION APPROACH |
2. Dauw-Song Zhu, Chih-Te Lin, Chung-Hung Tsai, Ji-Fu Wu | 105-116 |
A STUDY ON THE EVALUATION OF CUSTOMERS' SATISFACTION - THE PERSPECTIVE OF QUALITY |
3. Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic | 117-124 |
TOP PRIORITI QMS PRINCIPLES FOR ACHIEVING BUSINESS EXCELLENCE |
4. Filipa Fonseca, Sofia Pinto, Carlos Brito | 125-130 |
SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS |
5. Boris Agarski, Igor Budak, Janko Hodolic, Djordje Vukelic | 131-137 |
MULTICRITERIA APPROACH FOR ASSESSMENT OF ENVIRONMENTAL QUALITY |
6. Danijela Tadic, Slavko Arsovski, Miladin Stefanovic, Aleksandar Aleksic | 139-144 |
A FUZZY AHP AND TOPSIS FOR ELV DISMANTLING SELECTION |
7. K.G. Durga Prasad, K. Venkata Subbaiah, K. Narayana Rao, C.V.R.S.Sastry | 146-154 |
PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS |
8. Faisal Talib, Zillur Rahman, M.N. Qureshi | 155-168 |
PARETO ANALYSIS OF TOTAL QUALITY MANAGEMENT FACTORS CRITICAL TO SUCCESS FOR SERVICE INDUSTRIES |