1. Dominik Zimon | 551-564 |
IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ON OPERATING COST FOR SMALL AND MEDIUM-SIZED BUSINESS ORGANIZATIONS AFFILIATED TO A PURCHASING GROUP |
2. Ladan Hassani, Gholamreza Hashemzadeh | 565-576 |
THE IMPACT OF OVERALL EQUIPMENT EFFECTIVENESS ON PRODUCTION LOSSES IN MOGHAN CABLE & WIRE MANUFACTURING |
3. Javedhusen Malek, Darshak Desai | 577-604 |
REDUCING REJECTION/REWORK IN PRESSURE DIE CASTING PROCESS BY APPLICATION OF DMAIC METHODOLOGY OF SIX SIGMA |
4. Luis Fonseca, Vanda Lima, Manuela Silva | 605-620 |
UTILIZATION OF QUALITY TOOLS: DOES SECTOR AND SIZE MATTER? |
5. Rajesh Kumar Jain, Yogesh Doshit, Tripura Sundari Joshi | 621-642 |
A STUDY OF SERVICE QUALITY OF BLOOD BANKS |
6. Evanthia Giagloglou, Sasa Brankovic, Ivan Macuzic | 643-656 |
IMPROVING QUALITY OF WORK LIFE THROUGH ELECTROPHYSIOLOGY: AN IDEA ACCEPTED BY INDUSTRY |
7. Ana Pavlovic, Cristiano Fragassa | 657-674 |
GENERAL CONSIDERATIONS ON REGULATIONS AND SAFETY REQUIREMENTS FOR QUADRICYCLES |
8. Alexandra Simon, Piotr Kafel, Pawel Nowicki, Marti Casadesus | 675-688 |
THE DEVELOPMENT OF COMPLAINTS HANDLING STANDARDS IN SPA COMPANIES: A CASE STUDY ANALYSIS IN SPAIN |
9. Ana Stranjancevic, Iva Bulatovic | 689-704 |
CUSTOMER SATISFACTION AS AN INDICATOR OF SERVICE QUALITY IN TOURISM AND HOSPITALITY |
10. Andrija Petrovic, Zoran Jeremic | 705-718 |
REGULATION AND TRADING WITH GREEN HOUSE EFFECT GASES AND ADVANTAGES OF SERBIA'S ENTRY IN THE EMISSION MARKET |
11. Galina Romanova, Sergey Romanov, Marina Maznichenko | 719-740 |
QUALITY OF EDUCATION IN TOURISM: CHALLENGES AND INNOVATIVE SOLUTIONS |
12. Dinh Tran Ngoc Huy | 741-746 |
THE CRITICAL ANALYSIS OF LIMITED SOUTH ASIAN CORPORATE GOVERNANCE STANDARDS AFTER FINANCIAL CRISIS |