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Volume 9 Number 4 Year - 2015
Number of articles: 12

1. Dominik Zimon551-564
IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM ON OPERATING COST FOR SMALL AND MEDIUM-SIZED BUSINESS ORGANIZATIONS AFFILIATED TO A PURCHASING GROUP
2. Ladan Hassani, Gholamreza Hashemzadeh565-576
THE IMPACT OF OVERALL EQUIPMENT EFFECTIVENESS ON PRODUCTION LOSSES IN MOGHAN CABLE & WIRE MANUFACTURING
3. Javedhusen Malek, Darshak Desai577-604
REDUCING REJECTION/REWORK IN PRESSURE DIE CASTING PROCESS BY APPLICATION OF DMAIC METHODOLOGY OF SIX SIGMA
4. Luis Fonseca, Vanda Lima, Manuela Silva605-620
UTILIZATION OF QUALITY TOOLS: DOES SECTOR AND SIZE MATTER?
5. Rajesh Kumar Jain, Yogesh Doshit, Tripura Sundari Joshi621-642
A STUDY OF SERVICE QUALITY OF BLOOD BANKS
6. Evanthia Giagloglou, Sasa Brankovic, Ivan Macuzic643-656
IMPROVING QUALITY OF WORK LIFE THROUGH ELECTROPHYSIOLOGY: AN IDEA ACCEPTED BY INDUSTRY
7. Ana Pavlovic, Cristiano Fragassa657-674
GENERAL CONSIDERATIONS ON REGULATIONS AND SAFETY REQUIREMENTS FOR QUADRICYCLES
8. Alexandra Simon, Piotr Kafel, Pawel Nowicki, Marti Casadesus675-688
THE DEVELOPMENT OF COMPLAINTS HANDLING STANDARDS IN SPA COMPANIES: A CASE STUDY ANALYSIS IN SPAIN
9. Ana Stranjancevic, Iva Bulatovic689-704
CUSTOMER SATISFACTION AS AN INDICATOR OF SERVICE QUALITY IN TOURISM AND HOSPITALITY
10. Andrija Petrovic, Zoran Jeremic705-718
REGULATION AND TRADING WITH GREEN HOUSE EFFECT GASES AND ADVANTAGES OF SERBIA'S ENTRY IN THE EMISSION MARKET
11. Galina Romanova, Sergey Romanov, Marina Maznichenko719-740
QUALITY OF EDUCATION IN TOURISM: CHALLENGES AND INNOVATIVE SOLUTIONS
12. Dinh Tran Ngoc Huy741-746
THE CRITICAL ANALYSIS OF LIMITED SOUTH ASIAN CORPORATE GOVERNANCE STANDARDS AFTER FINANCIAL CRISIS