Abstract: Industrial maintenance occupies a predominant place in manufacturing companies and it effectively contributes to the improvement and the development of the production tool. However, the major concern of industrialists is to carry out efficient interventions in optimal time without penalizing production. Faced with this challenge, maintenance actors often find it difficult to choose the right skills to assign to the different tasks, depending on the complexity and the rapidity required of each task. In this article, we present a tool that helps manufacturers to choose the right actors for maintenance interventions. It is based on the practice of the experimental design and the estimation of the levels of competences of each actor in each maintenance level. Such a tool highlights and takes into account two important responses being the rapidity and quality of interventions. The results obtained were simulated on simulation software and examples of treatment of the results were also presented.
Keywords: Competences, Maintenance levels, Experimental design, Qualification, Decision support tool
Recieved: 09.10.2018 Accepted: 23.02.2019 UDC: 005.53