Abstract: Today, for a variety of reasons, including high level of safety in the vehicle, the establishment of a proper quality management system in car companies has become very important. Therefore, this study tries to integrate ANP and Fuzzy DEMATEL techniques into the Alpha Automotive Company to help in selection the most appropriate quality management system that is more in line with reality. For this purpose, firstly by reviewing the literature and a survey of experts, the most important quality management systems in the automotive industry, as well as the benefits derived from their application, were identified. Then, in the framework of ANP the paired comparisons of the different elements were studied. To evaluate the relationship between the indicators and the costs, the fuzzy DEMATEL technique has been used. The results show that the error analysis system and its effects, ISO standard and quality control loops are the best quality management system for Alpha Company.
Keywords: Quality management systems, Dematel fuzzy technique, Analytic network process, Automobile industry
Recieved: 19.11.2017 Accepted: 05.04.2018 UDC: 005.336.3:629.33