THE IMPORTANCE OF QUALITY MANAGEMENT SYSTEM OF THE HIGH EDUCATION AND CORRELATION WITH ISO 9000 STANDARDS


Darko Petkovic, Sabahudin Jasarevic, Ibrahim Plancic

Abstract: The modern concept of quality management understands construction and implementation of an internal system of organization, respectively of a system of the quality management (QMS). This means arranging the business system which treats the quality through all aspects of making the business and by which the organization is directed by the demands of its users. This again comes from the definition itself of the quality is defined from "up side", and that it expresses an expert opinion, is the matter of past in all the fields of work and business. The quality must be related to users function, respectively to users satisfaction. From this trends are not exempted neither the higher education organization dedicates an important part to the quality management. Related to that, numerous reports, analyses and discussions, carried out in the framework of actual reform, show that the important changes of existing state are necessary, in view of the organization and advancement of higher education. In the work are assumed the experiences of the international quality standards in higher education institutions, considering the significant specific particularity of our high education reality. The former can help the more efficient adaptation to the demands of the Bologna process.

Keywords: Quality, University, Bologna process, QMS, ISO 9000

DOI:

Recieved: 01.09.2006  Accepted: 21.11.2006  UDC: 005.6:378

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