QMS CONCEPT ON THE BASE OF PROCESS APROACH


Zdravko Krivokapic, Milan J. Perovic, Jelena Jovanovic, Aleksandar Vujovic

Abstract: For a long time, issue of Management for the Process network occupies attention of research teams consisted of scientist and their assistants from "Center for Quality" of the Mechanical Engineering in Podgorica. Research of Process approach commenced on issues of automation information systems implementation in process management, and they have become especially actual when ISO 9000:2000 standards appeared and QMS concept. This work analyzes possibilities for improvement of quality process through the process network or should we say through definition of efficient process architecture using modified BSP method and HIPO+P method. Using already published approaches of the TQM as well as our own research the relation matrix has been defined the matrix of goal structure of process structure of team structure and of quality process structure that shows that concepts of improvement and management of processes are hard to set apart and that any business process can be improved through by management of those who implement them, there for by the owners of process.

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Recieved: 03.09.2007  Accepted: 08.10.2007  UDC: 006.83

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