Abstract: This paper present own approach for improvement business process performances through improvement in area of quality management system by using expert system. In that way it is defining own approach of analogy between quality management system and human body in part of unwilling function. It was used a global approach for looking for arise of nonconformity or anomalies in quality management system. On identified places it was defined preventive action for improvement. Like the support it was realized an expert system which in the exit, depend of input data, give set of measurement for improvement.
Keywords: Expert system, improvement, preventive action
Recieved: 03.09.2008 Accepted: 08.10.2008 UDC: 005