Abstract: This research presents chronology and trends in area of quality management system through nonconformities. The aim of the work is to forecast possible scenario to foresee activities for future period and time what will point out on critical indicators and on possible measures for improvement. Furthermore, research identifies advantages, disadvantages and possibilities, especially for production and service sectors. The work presents long-term research on quality management system and experience and knowledge that are obtained based on real indicators.
Keywords: ISO9001, nonconformites, improvement, analysis
Recieved: 15.09.2009 Accepted: 15.11.2009 UDC: 005.521