Abstract: The original definition of consumption (from Latin "consumer") that is closely related to the notion of consumer, related to the taking of food- consuming. This paper describes an original methodology of measuring customer satisfaction bakery products (bread and pastries) as well as the quality objectives of the organization. By comparing the size of the level of satisfaction obtained by this method of measuring the ACSI index, as one of najprimenjevanijih way to measure customer satisfaction with quality of products / services determisane quality reserves in both cases
Keywords: customer satisfaction, quality objectives, bakery industry
DOI:
Recieved: 12.09.2010 Accepted: 1.12.2010 UDC: 005.63:664.6
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