RELATION BETWEEN ORGANIZATIONAL - AND INFORMATION RESILIENCE: A WAY FOR IMPROVEMENT OF SYSTEM CAPACITY


Slavko Arsovski, Zora Arsovski, Pol Andre, Miladin Stefanovic

Abstract: In today's business conditions, organizations worldwide operate with the transactions executed and communications received immediately after they are initiated. Tolerance in every aspect is shrinking and many organizations are outsourcing dependable. Disruption in business has widened, it includes traditional natural disaster and any event that disturbs this fast-paced operational flow - from an acquisition or organization growth to a new government regulation or to a scheduled system upgrade. This resulted in a new business paradigm organizational resilience. Impact of Information Systems (IS) on organizational resilience is through: (1) higher level of knowledge and transparency of business processes, (2) higher level of flexibility, agility and sustainability of organization, (3) enhancement of key competiveness forces, (4) enhancements of awareness about business risks and vulnerability of organizations, (5) enhancement of speed of organization recovery, (6) enhancement of organizational culture and awareness about resilience and (7) supporting the organization sustainability. Each possible impact of IS varies and depends upon two sides and their relations: (1) characteristics of IS which is related to ICT characteristics and (2) characteristics of organization. Because that, authors contribution in this paper is to make clear different approaches to IS - and organizational resilience and establish the model for simulation of this impact. This model is evaluated on an example and presented as a case study.

Keywords: IT, ICT, organization, resilience

DOI:

Recieved: 20.01.2010  Accepted: 15.06.2010  UDC: 005:004

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