A NEW APPROACH TO QUALITY ENHANCEMENT: A CASE STUDY


Slavko Arsovski, Zora Arsovski, Miladin Stefanovic

Abstract: There are a number of approache s for quality improvement that start from previously defined goal and definition of activities which lead to achievement of that goal. In this de terministic approach, risk in quality improvement has constantly been redu ced by improvement activities, with relatively little increase in goal function. The basic approach is presented in the paper as well as measures and ac tivities for decease of risk and vulnerability of quality improvement. This approach is tested in large company and part of results of model testing is presented in this paper.

Keywords: quality, enhancement, risk, vulnerability

DOI:

Recieved: 01.05.2011  Accepted: 21.11.2011  UDC: 658.56:005.63

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