Abstract: More and more companies under the authority of the Local Council are interested in implementing a quality management system following the quality assurance models proposed by the ISO9000 type international standards. Almost 200 organizations have in place a quality management system certified based on these standards. These organizatios requested certification in order to enjoy a number of advantages, especially as regards their position on the market towards competition, by establishing new contractual relationships, foreseeing customers' demands, creating products and services to better fulfill these demands, at better prices. According to some surveys, many commercial companies under the authority of the Loal Council managed to obtain these advantages to gether with other ones such as: a better working structure, motivation of the workers, improvement of the product quality, an increase in the efficiency, productivity and market quota. As more and more similar products manufactured using the same technologies emerge on the market, quality becomes the main selection factor of the commercial companies under the authority of the Local Council on the market, thus the main mean of competitiveness. Thus, lately, in our county we witness an increasingly intense concern in this field, the change of quality-related aspects, this being the main motivation for drafting this article.
Keywords: Quality management, efficiency, commercial companies under the authority of the Local Council, EU
Recieved: 12.09.2011 Accepted: 10.01.2012 UDC: 658:005.6