CONSISTENCY OF THE PERFORMANCE MANAGEMENT SYSTEM AND ITS QUANTIFICATION USING THE Z-MESOT FRAMEWORK

Jan Zavadsky, Zuzana Zavadska, Lenka Veselovska Katarzyna Szczepanska-Woszczyna

Abstract: The main purpose of this paper is: (1) to present the theoretical approach for testing a performance management system`s consistency using the Z-MESOT framework and (2) to present the results of empirical analysis in selected manufacturing companies. The Z-MESOT framework is a managerial approach, based on the definitions of attributes for measuring and assessing the performance of a company. It is a quantitative approach which can proof the degree of the performance management system`s consistency. The quantification comes from arithmetical calculation in the Z-MESOT matrix. The consistency of the performance management system does not assure the final performance. Consistency is a part of the systemic approach to the management even if we do not call it as quality management. A consistent definition of the performance management system can help enterprises to be flexible and to be able to quickly respond in the case of any changes in the internal or external business environment. A consistent definition is represented by a set of 21 performance indicator attributes including the requirement for measuring and evaluating strategic and operational goals. In the paper, we also describe the relationships between selected requirements of the ISO 9001:2015 standard and the Z-MESOT framework.

Keywords: performance, performance management system, consistency, ISO 9001:2015, Z-MESOT framework

DOI: 10.18421/IJQR10.04-01

Recieved: 05.05.2016  Accepted: 29.09.2016  UDC: 54.061

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