LEAN THINKING IN HEALTHCARE: REVIEW OF IMPLEMENTATION RESULTS


Marija Kovacevic, Milos Jovicic, Marko Djapan, Ivana Zivanovic-Macuzic

Abstract: For over decade, automotive industry originated lean concept has been successfully implemented in healthcare systems as a management method and philosophy with main focus on elimination of all types of wastes and looses in all tasks and processes so that time, materials, resources and medical procedures could be realized as effectively as it is possible. As main result lean concept implementation ensured to healthcare organizations to focus on their main core function and dedicate more time and efforts to patients without additional costs for them or healthcare system. However, lean implementation in healthcare could be much more difficult than in standard industrial environment and there are significant number of examples of lean in healthcare projects that failed to gain any measurable results and sustainable benefits from it. This paper presents review of some of the most successful implementations of lean tools and principles in healthcare organizations.

Keywords: lean, healthcare, kaizen

DOI: 10.18421/IJQR10.01-12

Recieved: 14.12.2015  Accepted: 02.02.2016  UDC: 332.05

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