UTILIZATION OF QUALITY MANAGERIAL SYSTEMS IN BUSINESS ENTITIES IN THE SLOVAK REPUBLIC

Zuzana Kapsdorferova, Maria Kadlecikova, Emilia Svitova

Abstract: Current global trends force businesses to enhance their competitiveness via quality, innovations, leaning of production processes and shortening of production cycles, development of employees and satisfying of customer's needs. At the same time, the society demands from entities more emphasis on sustainable development, environmental protection, social responsibility and on other social aspects of the business. Many firms seek the ways how to master such important demands and gain the recognition on the market. One of the avenues how to achieve planned results resides in implementation of the Total Quality Management systems, which also provide grounds for reaching a status of reliable business partner. Presented research paper puts an emphasis on execution of research in order to find out about the situation with the status of implementation of the quality managerial systems in Slovak businesses as well as to recognize reasons and contributions of usage of these systems in their activities.

Keywords: Quality, Total Quality Management, Quality Managerial Systems, Process Management, Business Entities

DOI:

Recieved: 13.02.2015  Accepted: 12.05.2015  UDC: 638.124.8

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