QUALITY OF INTER-ORGANIZATIONAL SYSTEM (IOS) FRAMEWORK FOR SUPPLY CHAIN MANAGEMENT (SCM): STUDY OF SIX COLLABORATIVE FACTORS FROM SUPPLIER AND CUSTOMER PERSPECTIVES

Milos Mihajlovic

Abstract: This paper has identified a research gap to study how organizations collaborate together to adopt Inter- Organizational System (IOS) for Supply Chain Management (SCM). We propose such a framework and then use four theories, namely resource dependency theory, organizational theory, actor-network theory and negotiated order theory, to understand how the framework supports management collaboration and interaction in the adoption of an IOS. This adoption framework is proposed to better study how senior management staff, from both supplier and customer perspectives, collaborate and interact in the IOS adoption process. The framework has been constructed from the literature identifying six major aspects for consideration namely: inter and intra organizational collaboration; strategic management approaches; supply chain design (SCD); business process redesign/reengineering (BPR); information systems (IS) / information technology (IT) architecture and external environmental factors. From customer and supplier perspectives the adoption of IOS for SCM, makes a significant contribution to knowledge in this field.

Keywords: inter-organizational Systems (IOS), supply chain management (SCM), strategic management, business process engineering (BPR), supply chain design (SCD), framework, collaborate, supplier, customer, supply chain operation reference (SCOR), quality

DOI:

Recieved: 20.01.2010  Accepted: 15.06.2010  UDC: 005

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