IMPROVEMENT TOOLBOX DESIGN FOR EFQM CRITERIA


Ipek Deveci Kocakoc, Aysun Kapucugil Ikiz, Emre Goktepe

Abstract: The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the o rganization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to rea ch desired results.

Keywords: EFQM, quality improvement tools, matrix reflections method, business excellence model

DOI:

Recieved:   Accepted:   UDC: 65.018

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