Elizabeta Mitreva, Oliver Filipovski

Abstract: Standardization in the management system becomes a key task of the managers and a priority issue for survival of every organization of this century. Besides the company's owner which is mostly concerned with the profit and fast multiplication of its invested capital, many other parties such as consumers, community, employees, deliverers and the society make a pressure in demanding. As of those demands the organization is to adapt its management system according the standards in order to be safe t hat the expectations will be fulfilled. However, to fulfill the standards in Europe and worldwide it is necessary to approach towards huge - radical changes in problem solving i.e. reengineering, new manner of consideration of causes and not as the so far known way - thinking over the consequences. Implementing this new TQM strategy means designing solidly documented quality system that covers every working process in a company and appears as a necessary base for successful usage of statistical process contr ol (SPC) and efficient teamwork which otherwise in case of bad quality system will not be able to be set. In this manner it is guaranteed that the attitude of the top management is conducted; this attitude is consisted within the quality policy that create s a climate and information base whe re team work can be developed. This paper offers a proposal methodology for designing and implementation of internal standardization of TQM system in companies. This methodology is applicable in factory for reconstructio n of wagons and in a factory for confectionary production and has shown its efficiency and usage. In order to design the processes in line with the consumers/ clients content and at the same time to achieve profitability, it is necessary to reengineer the working processes.

Keywords: TQM system, reengineering, methodology, internal standardization


Recieved:   Accepted:   UDC: 378.014.3

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